Terms and Conditions

Free Desk Stand with any Original memobottle

Promotion valid from 16 June 2024 (9:00pm PDT) until 30 June 2024 (11:59pm PDT).

Purchase any Original memobottle and get a free Desk Stand. Offer excludes the Stainless Steel memobottle range.

To redeem, add any Original memobottle and Desk Stand to your cart and use code DESKDREAMS at checkout.

Offer is subject to availability, and Memobottle reserves the right to withdraw this offer at any time.

REFUND AND EXCHANGE POLICY

Returns, exchanges, and refunds:

2-year Manufacturing Warranty

Memobottle Pty Ltd will repair or replace at its discretion, any manufacturing defect* (see #1 below) in its products free of charge for up to 2 years from purchase. This does not cover damage caused by normal wear and tear* (see #2 below), accident (lost/stolen), combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from www.memobottle.com or from an authorized memobottle dealer and should be returned to us for evaluation. 

If you wish to return a faulty or damaged product, you must notify us at hello@memobottle.com.  For any claim to be recognised, customers must notify memobottle Pty Ltd within 24 months of purchase and provide an order number or receipt as proof of purchase. Memobottle Pty Ltd will then provide you with an address to return the faulty or damaged item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20-25 business days.

A memobottle Pty Ltd team member may require further evidence of the defect to which you must cooperate to continue with your replacement.

Memobottle Pty Ltd has the right to decline your request for a replacement, if on inspection our team member does not believe your request follows our conditions. 

Typical replacement or exchange scenarios that will not be accepted include:

- Customer change of mind.

- If you have entered the wrong shipping address, unfortunately we cannot offer a replacement, nor redirect your item/s.

- Your request for a refund due to the memobottle Pty Ltd not being made of the material that you expected.

- New bottle smell upon receiving your item/s. (After cleaning and using this smell will disappear)

- If you have selected the wrong item, colour or size when purchasing.

- If you are not satisfied with the colour or transparency of the product. 

- Damage inflicted to your item/s incurred by the user. 

- Sale items.

Late or missing refunds (if applicable)

Refunds will only be offered if your item/s has experienced manufacturing defects and you do not wish to receive a replacement. Given the information to which you provide us, a memobottle Pty Ltd team member may require further evidence of the defect to which you must cooperate to continue with your refund.

Memobottle Pty Ltd has the right to decline your request for a refund, if on inspection our team member does not believe your request follows our conditions.

Further, refunds must be requested within 30 days of first receiving your purchase (special circumstances will be considered), you must be able to provide a receipt or proof of purchase. 

Typical refund scenarios that will not be accepted include:

- If you have entered the wrong shipping address, unfortunately we cannot offer a replacement, nor redirect your item/s.

- Your request for a refund due to the memobottle Pty Ltd not being made of the material that you expected.

- New bottle smell upon receiving your item/s.

- If you have entered the wrong shipping address, unfortunately we cannot offer a replacement, nor redirect your item/s.

- If you have selected the wrong item, colour or size.

- Damaged experienced to your item/s incurred by the user. 

- Sale items. 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund then please contact us at info.memobottle@theflank.com.

If a product exchange is approved, the product will be replaced at memobottle Pty Ltd expense within 10 to 15 business days. Any replacements or exchanges will be at the discretion of memobottlek Pty Ltd. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. memobottle Pty Ltd cannot be liable for lost in-bound packages.

#1 MANUFACTURING DEFECTS:

A manufacturing defect exists if the product departs from its intended design and function (see #3 below). Defective materials (Lid, Seal, fabrics, etc.) or defective workmanship (molding, construction, etc.) are covered for 12 months from the time of purchase. memobottle Pty Ltd will repair or replace at its discretion any manufacturing defect in these products free of charge.

#2 WEAR AND TEAR:

Wear and tear is damage that naturally and inevitably occurs as a result of normal use. Moving parts will wear out, fabrics/plastics will deteriorate and fade over time and materials will scratch. And while we choose the best materials available for the application, all materials degrade over time with use and exposure to the elements.

#3 INTENDED DESIGN AND FUNCTION:

The memobottle is designed for water carry and water consumption.  It is not designed to withstand large drops, force, impact, or being exposed to high temperatures (hot liquids, direct sunlight or heat for prolonged periods i.e, left in car).  The design of the memobottle is to be within its stated and advertised shape and weight dimensions, and temperature limits. The memobottle is not designed to exist next to high value items such as laptops, tablets or phones where there is a risk of large force or impact that threatens damage of these items. The memobottle is also designed to be of adequate transparency.  Given the method of production, the surface of the memobottle is not expected to be completely free of minor streaks and blemishes. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true color nor that any given image will reflect or portray the full design or options relating to that product.

                                                                                          

TERM OF SERVICE/USE

TERMS OF SERVICE

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OVERVIEW

This website is operated by memobottle Pty Ltd. Throughout the site, the terms “we”, “us” and “our” refer to memobottle Pty Ltd. Memobottle Pty Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer