Discounts vary by product; check your selected item’s current price. Sale prices apply automatically, with no sale code needed. Other offers and discount codes, including welcome discounts, cannot be used during the sale.

Check your spam and promotions folders. If you still can’t find it, contact us privately with the email address you signed up with.

The opening VIP offer is a free brown crossbody bag on qualifying orders spending US$50, after discounts and before shipping, while gift stock lasts. The reduced threshold applies to the first 100 free bags across all five stores combined.

The bag threshold returns to US$80; lunchbox and shipping thresholds stay unchanged. Check the slide cart for the current gift thresholds and how much more you need to spend.

Spend US$120 after discounts and before shipping to qualify for a free Everyday Lunchbox. Yes, both gifts can apply to one qualifying order, while gift stock lasts. Check the slide cart before checkout.

Free standard shipping on orders US$150+ applies only to Hong Kong, UAE, Singapore, Thailand, Malaysia, Japan, South Korea, China and Vietnam. Other destinations and express services pay the checkout shipping rate.

No. Gift eligibility is calculated per order; separate orders cannot be combined. Gifts cannot be claimed retrospectively on an earlier sale order.

Before checkout, contact us with a cart screenshot, store URL and delivery country. If you’ve already ordered, send your order number and any offer screenshot so we can check. Gifts are available while stock lasts.

We don’t offer change-of-mind refunds or exchanges on sale items, or price adjustments or cancellations solely because an earlier purchase is now discounted. Your applicable consumer rights are unaffected; contact us about faulty or incorrect items.

We can only confirm offers currently advertised on your regional store; we can’t promise future prices or reserve stock. Contact us with any other questions.