Terms and Conditions

REFUND AND EXCHANGE POLICY

Returns, exchanges, and refunds:

2-year Manufacturing Warranty

Memobottle Pty Ltd will repair or replace at its discretion, any manufacturing defect* (see #1 below) in its products free of charge for up to 2 years from purchase. This does not cover damage caused by normal wear and tear* (see #2 below), accident (lost/stolen), combat damage, improper care or cleaning, non-standard usage or negligence. Product must be purchased from www.memobottle.com or from an authorized memobottle dealer and should be returned to us for evaluation. 

If you wish to return a faulty or damaged product, you must notify us at hello@memobottle.com.  For any claim to be recognised, customers must notify memobottle Pty Ltd within 24 months of purchase and provide an order number or receipt as proof of purchase. Memobottle Pty Ltd will then provide you with an address to return the faulty or damaged item.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 20-25 business days.

A memobottle Pty Ltd team member may r